PRIVACY
Privacy policy
This policy covers the Subasee app, Chrome extension, website and support. Each platform is covered only for the features it actually provides.
Operator and contact
Jeff Yin operates Subasee as a brand in Taiwan. Contact [email protected] for privacy questions or requests. Subasee is a brand name; this does not represent it as an incorporated company.
Media and captions
Supported media plays on your device. Apple speech recognition and translation prepare captions on the device. In versions that provide live microphone translation, audio is captured only after you start that feature and grant microphone permission; it is processed on the device for source text and translated captions, and capture ends when you stop. This feature does not save a microphone recording file. On supported Macs, you may instead choose a downloaded or imported local translation model for synchronized captions; inference remains on the Mac. We do not automatically upload media, microphone audio or captions to Subasee servers or model providers for these caption features, or use them for advertising, profiling or model training. Model downloads, online sources and Apple store services still need a connection. Recognition and translation can be inaccurate.
Local storage
The app stores language, caption and viewing preferences locally. Viewing history holds up to 50 source URLs or file references, titles and timestamps until cleared or replaced by newer entries. You can manage history and stop new entries in the app; disabling history does not erase existing entries. Web sources may retain cookies, sign-in state and website caches until you sign out, clear the relevant website data or the system removes it. Clearing viewing history does not sign you out of websites. Optional Mac model downloads connect to the indicated public model host, currently Hugging Face and its download infrastructure, which receive normal network request data such as your IP address and the requested model files. Caption text and media are not sent with these model-download requests. Downloaded model files and app-managed imported copies remain locally until you remove them through model management; removing an imported copy does not delete your original folder.
Temporary files and diagnostics
Playback and imports may create local media caches, normally cleaned up when playback stops or imported items are released. An abnormal exit can leave temporary files; we do not promise immediate deletion on closing. Shared files or URLs can remain in the share inbox for opening or removal. Web playback diagnostics record technical state and performance in bounded local logs that rotate with new sessions; they are not automatically uploaded. Copies you export or send, and system backups, must be managed separately.
Mac app window and audio capture
When you open the App source picker on Mac, Subasee requests macOS screen recording permission to list available app windows, including app names and window titles. The picker briefly samples candidate apps’ audio on this Mac to show whether they are producing sound; these previews are discarded and are not transcribed. When you choose an app and window and start watching, ScreenCaptureKit captures that window’s image, while a Core Audio process tap captures audio from the selected app and its associated audio processes. App audio may include sound from its other windows; it is not limited to the chosen window. The image may contain private content visible in that window. This feature does not capture the entire desktop or microphone. We use the captured picture and sound only to buffer and replay the selected source in Subasee and prepare synchronized on-device speech recognition and translated captions. We do not use this capture data for advertising, profiling or model training, and do not automatically upload or share it with Subasee servers or third parties. App-managed capture frames, audio and generated captions are processed in memory on the Mac; playback queues are released when that session stops. This feature does not save a screen recording file. Bounded local technical diagnostics may remain as described under Temporary data and diagnostics. Source apps and websites, system-managed caches, and any diagnostics or files you choose to send to support have the separate lifecycles described elsewhere in this policy. Stop playback to end capture; permission can also be revoked in macOS System Settings. Ordinary local-file and direct-media-URL playback does not require screen recording permission.
Chrome and third-party sources
When you start sharing, the Chrome extension sends the selected tab’s picture and sound to Subasee on the same Mac, without a Subasee cloud media relay. The tab may include notifications or private content. Pairing data is stored locally in the extension and Mac Keychain. You can revoke access; removing the extension does not erase the Mac-side key. Opening third-party sources connects to those services, which handle their own sign-in, cookies and data. The extension temporarily reads the current tab URL and ID to confirm that the selected tab has not changed while connecting. It does not build browsing history or send that URL to remote services. Quality and pairing settings are stored locally in Chrome. Toolbar diagnostics retain technical state only for the current browser session and are not automatically uploaded. Our use and transfer of data received through Chrome APIs comply with the Chrome Web Store User Data Policy, including its Limited Use requirements. We use this data only to provide the tab viewing and caption features you activate, never for sale, personalized advertising or unrelated purposes.
Website and store
Cloudflare hosts and protects the website and may process IP addresses, browser information and connection requests. Cloudflare may also supply traffic and performance statistics; the Google Analytics choice below does not switch off hosting or Cloudflare services. With your consent, Google Analytics measures website visits, campaign labels, demo viewing and store-link clicks, using cookies and browser/device information. It does not receive app media, captions or viewing history from this integration. We do not enable advertising personalization in the website tag. We store your analytics choice for up to 180 days and configure GA cookies for up to 90 days. You can decline or withdraw consent using Analytics preferences in the footer; withdrawal stops future GA collection and clears website GA cookies, but does not automatically delete previously collected data. Contact us for data requests. Your selected website language is stored until you clear site data. The website has no accounts, media uploads or payment forms. Invited previews use Cloudflare Access. Apple handles app transactions and the app checks store entitlements without asking you to give Subasee your card number.
Support and service providers
For support, we process the address, issue, email headers, attachments and replies you provide to respond, troubleshoot and maintain security. Cloudflare receives and stores emails; Resend sends replies. We may use OpenAI’s Codex to help understand issues and draft responses, providing only necessary content and reviewing replies ourselves. We do not sell support data or use it for advertising tracking. Do not send passwords, keys or unnecessary sensitive information. Without necessary details we may be unable to investigate.
Support retention and deletion
Ordinary support messages, attachments, drafts and our reply records are retained for six calendar months after closure. Staff review them monthly and remove expired records within 31 days of expiry. Open cases are kept only as needed and reviewed regularly; legal or dispute-related exceptions must have a defined scope and review. Minimal deletion records are kept for 12 months without the original message body. You may request earlier deletion. Provider records, AI conversations, local exports and backups are handled separately and may remain until their retention periods expire. Deletions must be reapplied after a backup restore. Deleting our records does not delete replies in your mailbox or your original media.
International processing and your rights
Website and support data may be processed in Taiwan, the United States and countries where providers operate; it is not restricted to Taiwan. We process data as needed to provide services, respond to requests, maintain security and meet applicable obligations, and obtain consent separately where required. Contact support to request access, a copy, correction, cessation of use or deletion. Applicable law may also provide rights to object, restrict processing, portability, withdrawal of consent and complaints to regulators. We verify necessary identity and scope, respond within applicable deadlines and explain any refusal or required retention.
Policy updates
Effective October 2, 2026. Updates will show a revised date here. Material changes will be communicated as required by their impact and applicable rules. We will update relevant disclosures before introducing new platforms or cloud features. Updated October 3, 2026 to clarify Chrome data handling and Limited Use, without adding new data uses. Updated October 5, 2026: website analytics preferences and Google Analytics disclosure. Updated October 8, 2026: explicit explanation of Mac app-window capture, app-audio previews, local processing and retention; no new capture purpose. Updated October 9, 2026: disclosures for live microphone translation and optional local Mac models, including model download providers and storage.
The website remembers your chosen site language in this browser to suggest it on your next visit. This does not upload your videos or audio.
Effective: October 2, 2026; updated: October 9, 2026