SUPPORT
Get back to watching.
A few common situations, and where to go next.
There is speech, but no subtitles
Check that the source language is correct and the required languages have finished downloading. Music, game audio, overlapping voices, and low volume can affect recognition. Keep the source playing and allow some time for the first subtitles.
The subtitles do not match what is being said
Automatic detection can select the wrong language; try choosing it manually. Subtitles can contain errors, especially with names, accents, or mixed-language speech. Listen to the original audio as well.
Chrome wants to open the app
This browser prompt confirms that you want to launch Subasee; it is not a new pairing request. Confirm it only when you have just started connecting from the Subasee extension. Chrome support is not publicly available yet.
When reporting a problem
Have your macOS version, Subasee version, video language, and steps to reproduce the issue ready. Keep private video links, connection credentials, and personal information out of screenshots.